Delivering happiness by Tony Hsieh
How to nurture and grow customers?
How to nurture and grow customers?
Why is this book worth reading?
Get the book to learn how focussing on customers takes care of everything.
Tony Tseih founded Zappos.
It became the most customer friendly company of the USA.
Find out how you can make your company customer friendly.
Some highlights:
Pay new employees $2000 to quit.
Make customer service the responsibility of the entire company, not just a department.
Focus on company culture as the #1 priority.
Apply research from the science of happiness to running a business.
Help employees grow both personally and professionally.
Seek to change the world.
Oh, and make money too.
Watch:
Tony Hsieh explaining how core values create culture in companies.