How should small businesses train their staff?
A business is as good as it trains its staff
A business is as good as it trains its staff
Brief: State of Indian restaurants
KPMG reports that 73% of India’s restaurants are full service and quick service restaurants.
These restaurants hire workers, who cook, clean, wait and manage the restaurants.
Most workers are semi-skilled or un-skilled.
Most workers do not get training:
Skift reports that workers enter restaurants industry without any formal training.
People are trained on the fly by people who don’t know what they’re doing.
It results in financial losses, abusive chefs, and toxic work cultures.
Zingerman’s can teach. Who is it?
Zingerman’s is a small giant. It chose to be small. It focussed on the local community.
In 1982 Founders Ari and Paul started Zingerman’s Deli with two employees. It operates nine small businesses in the USA.
It has seven hundred employees. It’s annual revenue is $ 65. million.
On of its eight missions is to create a great place to work.
Training is the key:
Zingerman’s belies that businesses can not grow without effectively training their staff.
Zingtrain focusses on business visioning, customer service, open book management, leadership development, and training and business systems.
Check out their online Bottom Line training trainer’s toolkit.
Worth your time: